Frequently Asked Questions
Do you accept cash on delivery payments?
Cash on delivery is not available in major cities and/or neighboring municipalities. For more information, please contact us at our WhatsApp number +57 310 8395814.
What is the shipping cost?
We offer free shipping nationwide on purchases over $250,000 Colombian pesos, as long as your location is within our carrier's coverage area.
How are shipments made?
With the best carriers in the country. All shipments are made via ground. A notification is sent to the number provided upon purchase, specifying the carrier, tracking number, and shipping date.
Where can I receive my order and what happens if I'm not there when I receive it?
Within Colombia, you can receive your order at your home or at the address provided at the time of purchase. We will send the tracking number to your WhatsApp. If the carrier is delivering your order and you are not there, they will attempt delivery up to two more times, usually on consecutive days. If any of the courier companies reports an update regarding your delivery, we will contact you immediately. If shipping via another courier company is required, the shipping cost is the customer's responsibility.
How long does it take for the order to arrive?
Delivery time will depend on the carrier and, consequently, the city or municipality to which the delivery is being sent. Delivery generally takes between 3 and 6 business days after payment has been received.
Do you have shipping tracking?
We will send the tracking or remittance number to your email (if requested) or WhatsApp, which you can use to check the status of your shipment on the carrier's website.
What is the deadline for making a change?
For non-warranty product exchanges, the maximum time to request one is 30 calendar days.
What should I do if the product does not arrive in good condition?
Contact us at muhconcept@gmail.com and/or +57 3108395814 and we'll resolve your issue. You can read our return policies by clicking here .
Should I confirm my order via WhatsApp?
Yes, when you make a payment by bank transfer, you must send proof of payment to +57 3108395814, and we will confirm receipt of the payment.
Can I make changes to my order after placing it?
In this case, you should contact us immediately via WhatsApp (+57 3108395814). We will confirm that the order has not yet been shipped and will review the issue and the necessary steps with you.
What payment methods can I use to make my online purchase?
Our payment gateway uses Wompi and PSE to accept debit and credit cards. You can contact us at +57 3108395814 for bank transfer payments.
What policies does Muh Online have for my credit card information?
We do not capture, store, or transmit transactional data through our e-commerce site. For this purpose, we rely on Wompi, a certified payment gateway. You can make your payments on our website with complete confidence.
